We needed a room near the airport for a 6 hour overlay and this was perfect. They accommodated us with connecting rooms, perfect for our daughter. Rooms were fine, it's not a 5 star hotel but beds were comfy, Aircon worked and there is a pool. They drove us to the airport in their shuttle bus which runs every half hour. The Great residents is a very convenient hotel to either recover for a day or two from a long flight and the jet lag, or arrive there the day before you fly out of Bangkok, there is a small charge to take you to the airport, I always do both of the above, on the negative side, I would say beware of the steps into the hotel they are all different heights and it is easy to trip up or down the stairs, I found the best way to negotiate the stairs is from the side either the left or right edge.