This is our second time staying at The Refinery and will certainly not be the last. The service and rooms are impeccable. The staff are very professional and friendly. We felt pampered by our stay. As soon as I checked in I was greeted by a lovely guy called Dante, quick and efficient check in answering all my questions without taking too long. My room was fantastic, And One particular employee stood out above the rest. Ashley,guest relations, went way above and beyond to help me retrieve a few items I accidentally left in my room. She made sure she had my correct info and she went to a FedEx store after she left work. Ashley made sure that my items were returned and tracked. Thank you Ashley! I will be back when I visit NYC next.